FAQ

How do I use this website?
- Our website has been developed to be extremly easy to use and offers plenty of help by clicking the WHATS THIS? and VIEW IMAGES links next to all the drop downs around the website giving clear explainations about products ect.On the home page if you click on the section you require i.e Roller blinds you will then be taken into the roller blind section ,from there you can then choose a colour range then view the fabric within that colour range. By clicking on a chosen fabric will take you into the next page which will enable you to type in your measurments to obtain a price or order a free sample.
Do the blinds come with everything I need ?
- Yes,all our blinds come with rails ,fixtures and fittings everything you need to install all our blinds.
Are the blinds easy to fit?
- Yes they are very easy to fit ,for further information on fitting please see our measure and fitting instructions which is located at the top of our website.
How do I know that my order has been placed?
- After placing your order you will recieve a email confirmation,if for any reason you do not recieve this within 1 hour then please log into you account to check the order has been placed or email info@keeleysblinds.co.uk.
How do I measure my window?
- Please see our measuring guide and if you require any further assistance contact customer services on 0333 800 6999
I have not recieved my blinds yet what should I do?
- If your order has exceeded 7 working days then please use the TRACK YOUR ORDER option on the front of the website and we will update you.
What if i am not in for delivery?
- Then the couriers on the first occasion will leave a card for you to contact them directly to arrange a more suitable delivery day or if not contacted will try to redeliver a further two times.
Can I have my delivery to an alternative address?
- Of course ,when you order there is an option for an alternative delivery address i.e Relative,neighbour or works address.
How much is delivery?
- Delivery is £7.95 to mainland UK addresses only. Delivery is also Free Of Charge on orders over £149
I haven't recieved my samples!
- All our samples are sent first class with Royal Mail on rare occasions some get lost in the post and so if you have not recieved them with 3 working days of ordering please contact customer services where they will ensure you recieve the ones you require as soon as possible.
I have measured wrong!
- Unfortunatley as blinds are made to measure they are not refundable ,however on the rare occasion a customer measures wrong please contact customer services if you wish to re-order to discuss what went wrong and how we can ensure that your new order is correct and give help and advice.
I have received the wrong size blinds!
- First take them from the box and measure the blinds remenbering we make an allowance for recess blinds.If they are the wrong size then please email or call customer services so we can investigate this further.
Do you have a fitting service?
- Unfortunatley no ,however there are fitting instructions on the front page of the website.
How do I know that my Credit Card/Debit Card details are secure?
- Our payment processing provider is Sage Pay .Sage Pay use the latest encryption technology to ensure that your card details are sercure and we to date have no recorded card fraud case of any customers using our site and not even our staff have access to you card details they are held only by Sage Pay.
Can you give me a quote?
- Obtaining a quotation is simple, choose the product and colour you would like a price for then put in your sizes in the given boxes and price will be given for that blind and size which will include any discounts.
What if there is no stock?
- As soon as we are made aware that there is no stock for your order we will email you to advise with an estimated delivery date at which time you can wait,choose another product or take a refund.Thankfully however the manufacturers have very few stock problems.